Privacy Policy

What information we collect, use, and whyWe collect or use the following information to provide and improve products and services for clients:

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•Names and contact details

•Payment details (including card or bank information for transfers and direct debits)•Transaction data (including details about payments to and from you and details of products and services you have purchased)

•Usage data (including information about how you interact with and use our website, products and services)•Website user information.We collect or use the following personal information for the operation of client or customer accounts:•Names and contact details

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•Addresses

•Purchase or service history

•Account information, including registration details

•Information used for security purposes

•Marketing preferences

•Technical data, including information about browser and operating systems. We collect or use the following personal information for information updates or marketing purposes:

•Names and contact details

•Addresses

•Profile information

•Marketing preferences

•Purchase or account history

•Website and app user journey information Lawful bases and data protection rights. Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:•Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

•Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

•Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

•Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.•Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

•Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you. You can read more about this right here.

•Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data. Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:•Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

•Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

•Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

•Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

•Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

•Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

•Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.•Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

•Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Where we get personal information from

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•Directly from you

•Market research organizations.

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•Providers of marketing lists and other personal information

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•Suppliers and service providers. How long we keep information. At Cyberspace2U, we retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Our general retention periods are as follows:

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•Customer Information: Retained for the duration of the client relationship and for up to 7 years after the service is completed, in line with legal and tax obligations.

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•Employee Information: Retained for the duration of employment and for up to 7 years following the termination of employment to comply with labour laws.

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•Website User Information: Retained for up to 2 years for marketing and analytics purposes unless a specific longer retention period is required by law.

 

You can request further details regarding our retention schedule by contacting us at support@cyberspace2u.comWho we share information with. We share personal information with the following parties in order to deliver our services and comply with legal obligations:

 

•Third-party service providers: To support our operations (e.g., cloud hosting providers, payment processors).•Legal authorities: If required by law or to protect our legal rights.

•Partners: In some cases, we may share information with business partners for joint services or marketing initiatives. Joint Controllers: We do not currently have any joint controller relationships, but if we enter into such a relationship, we will update this section accordingly. If you need more information on the specific recipients of your data, or if we engage any joint controllers,

 

please contact us at support@cyberspace2u.com. Others we share personal information with

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•Professional or legal advisors

•Organizations we’re legally obliged to share personal information with

•Publicly on our website, social media or other marketing and information media.

•Suppliers and service providers

•Professional consultants How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

 

Last updated24 December 2024